Map non-matching AD fields for site locations
I use the AD sync tool in my org to sync user details to my service desk plus on demand...I have multiple tenants in my suite that I separate into multiple sites... So something like "DC Company1"...
View ArticleRe : Map non-matching AD fields for site locations
Hi Nate,Since you don't want to change the PhysicalDeliveryOffice in AD, you can import users from company 1 as a .CSV file into the application. Now, users imported into the application will have the...
View ArticleRe : Map non-matching AD fields for site locations
Thanks for the info.. I ended up just using an unused AD Attribute (the pager field) and then updated the SDP sync tool to use that field instead of PhysicalDeliveryOffice.
View ArticleUnable to add a technician user
Hi!I'm trying to add a technician user but SDP returns a message saying that the user already exists, but don't.I've added others users to the SDP and I hadn't any problems.Anyone had this issue?Thanks.
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Re : Unable to add a technician user
Hi Wagner,It seems the user is already available as a part of the requester/technician list in the application. Please goto Setup-->Users & Permissions-->Users-->Requester/technician list,...
View ArticleRe : Using an Office 365 shared mailbox under Mail Server Settings doesn't work
Thanks.Yes I ended up converting the shared mailbox to user mailbox which worked fine for receiving e-mails however sending e-mails is not working
View ArticleRe : Unable to add a technician user
Hi Ram.The user was on Requester tab, I converted him to technician and now its working properly.Thanks!
View ArticleReplying to Incident by Email does not Send Email Thread within the Notification
Hello,A notification within SDP OD is set to send to the requester anytime a ticket has an email reply. The email reply template is setup as below. It's mostly the default with the exception that we...
View ArticleRe : Users cannot attach files to requests
Hi All,Regarding this subject, we have the same issue that the requester cannot include attachments, even if the requester open service request vie web form.I mean the requester send email to the...
View ArticleRe : Replying to Incident by Email does not Send Email Thread within the...
Hi Daniel,In order for the previous replies to get copied to the new reply, please click on the reply button in the previous thread instead of clicking on the reply button on top. This will build...
View ArticleNo notifications or bold text when replied on a ticket
Guys,I've noticed that the ticket is not always set in bold text when a reply comes in. There's also no notification of it, so tracking all tickets manually is surely not easy.Possible to take a look...
View ArticleTroubleshooting SAML issue with OnDemand SDP
Good afternoon,I'm having an issue getting SAML configured correctly. I have already setup ADFS2.0, verified domain, setup a redirect to my internal server and have opened ports to allow communication...
View ArticleREST API and ASSETS
Hello! I try to automate to add some assets to Servicedesk via REST API with powershell, but can't figure it out.Have someone a clue what I'm need to do? Or is it even possible to add assest through...
View ArticleRe : Troubleshooting SAML issue with OnDemand SDP
Hi Mark,Please follow the steps in the below link to resolve this issue,http://help.sdpondemand.com/ad-integration-single-sign-on-issues$authenticationIf you still face any issues, you can send us an...
View ArticleRe : REST API and ASSETS
Hi Enfo,Currently we do not have API's available for asset module in the ServiceDesk Plus OnDemand application. Our development team is currently working on API's for the asset module. We will provide...
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