Re : Product name in use
Saravana and he he,You guys all assume a single scenario where I always buy the same products, models and types, and only make a few dozens of PO's a year!But what if the products you buy can...
View ArticleRe : Assets - additional fields visibility
Hi SaravanaThank you for the response,ALot of times the asset doesnt need a ticket to get worked on, i.e. if the printer needs new roller for example i want to put in the logs that in this date a new...
View ArticleRe : Product name in use
Hi Sven,As I said above the use case is valid and we will look to support this model.regards,Uma..SDP team.
View ArticleRe : Provisioning App returning 500 Internal Server Error - API102: Error...
Hello Dovillez,We have now increased the login count to 3000 for your ServiceDesk Plus OnDemand account. Please check whether you are able to import users into the application now.Please get back to us...
View ArticleRe : Group is being used by a module. Hence cannot delete it
Hello, Ram.How to check that "no requests in the trash module" ? at SD Plus on Demand ?
View ArticleRe : Group is being used by a module. Hence cannot delete it
Hello, Ram.I checked all Request & Task, and also check the archive request. But still got the the message after deleting Group.
View ArticleRe : Group is being used by a module. Hence cannot delete it
Hello,Can we have a remote session to check on this? Please let us know your convenient time so that we can have a remote session. You can send your availability as an email to our support email...
View ArticleRe : Group is being used by a module. Hence cannot delete it
Hi,Please check the usage of group under below admin sections.1. Admin >Templates & Forms > Task Template2. Admin >Templates & Forms > Incident Template > Tasks3. Admin...
View ArticleRe : Assets - additional fields visibility
Hi Mr. Ringel,Thanks a lot for explaining your case and requirement in detail.We will analyze this requirement and take it up as feature request.We shall keep you informed for the future updates and...
View ArticleRe : ROHC (Robust Header Compression)
Hello,Please explain us your requirement/query in detail, so that we can have a better understanding and assist further.Thanks & Regards,RamServiceDesk Plus OnDemand Support
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New Technician - stuck in a loop on Zoho and SDP login
Guys,I've assigned a user the Technician Role, enabled login for him. He accepted the invitation that was sent out to his mailadres and somehow got caught up in the Zoho account pages. I subsequently...
View ArticleRe : New Technician - stuck in a loop on Zoho and SDP login
Hi Sven,Please send us a screenshot of the Requester/Technician list page as an email to our support email address sdp-ondemand-support@manageengine.com, so that we can analyze and assist you...
View ArticleRe : Provisioning App returning 500 Internal Server Error - API102: Error...
Hi we have the starsinc.com standard account. We ran into the AP|102 error. We are trying to import roughly 2,000 users. Can you increase our user limit to 3,000 ?Thanks
View ArticleRe : Provisioning App returning 500 Internal Server Error - API102: Error...
Hello,Please send us an email to our support email address(sdp-ondemand-support@manageengine.com), so that we can assist you further with this.Thanks & Regards,RamServiceDesk Plus OnDemand Support
View Articlesdpondemand ADFS 3.0 SAML 2.0
Hello everyone,We have a trouble on one installation, we have configured according to the official documentation from Manage Engine, ADFS 3.0 with authentication protocol based on SAML 2.0, but users...
View ArticleUser login from another website?
Just wondering, is it possible to link service desk plus to another website so that a login box on that site directs them to the service desk plus site when they click the login box? Or when they...
View ArticleRe : sdpondemand ADFS 3.0 SAML 2.0
Hello Carlos,If you need to use SAML authentication anywhere from the internet: 1. AD FS system can be exposed to the internet (by adding a NAT entry or otherwise). You need to put an entry in your...
View ArticleRe : User login from another website?
Hi Nathan,As of now it is not possible to link or embed ServiceDesk Plus OnDemand login box in any other website and redirect the same back to the original website on logout.We shall keep you update,...
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Cannot add additional fields - limit reached
Hey guys,I've stumbled across an issue: i cannot add additional fields. "The maximum number of additional fields of type Text has been reached. No more fields can be added." To check i started to count...
View ArticleRe : Cannot add additional fields - limit reached
Dear Sven,As discussed you are now able to add the Project additional Text fields without any issues.Please find below the total list of additional fields we provide by default in the application:...
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