Hi Javier,
The
column chooser under the requester details window will only
have
the
default fields. Currently we do not show the requester's
additional fields in the application.
Regarding your other query as per the current design only
the technicians with the admin can see the requester option under
the global search.
We
will check with our development team regarding the possibilities of
adding this as a feature and will provide you with more
information once receive an update on this regard.
Please get back to us if you need any further assistance.
Thanks & Regards,
Ram
Ram
ServiceDesk Plus OnDemand Support