Re : Incoming group email not working
Hi Michael, Please provide us with your phone number and suggest a convenient time so that we can have a call to check on this issue? You can send it as an email to our support email address...
View ArticleRe : SDP On-Demand - source IP to allow SMTP traffic through firewall
Hi, I need the same information. Sorry to necropost. Thanks.
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My pending approval madness with multiple approver
Hi! We have multiple Approver for our tickets and we encountered an issue with SDP OnDemand. We are fully OK, if ONE of our Approver gives his approval, but the problem is, that the ticket still shows...
View ArticleRe : My pending approval madness with multiple approver
Hi Alexander, If a user/technician approves a request, the notification will not disappear from other approvers view in the application. This by design and these notifications cannot be removed...
View ArticleRe : SDP On-Demand - source IP to allow SMTP traffic through firewall
Hi Nathan, We use the following static IP addresses to send and fetch emails. You can configure your firewall to allow access only to these 4 IP addresses so that mail fetching and sending should work...
View ArticleRe : My pending approval madness with multiple approver
What kind of Design decision is this? I mean, it makes totally sense if ALL have to approve, but it makes NO sense to bother other Technicians, if the thing is already approved. But I can accept this...
View ArticleRe : Requesters Column Chooser does not show the Requester Additional Fields
Hi Javier, The column chooser under the requester details window will only have the default fields. Currently we do not show the requester's additional fields in the application. Regarding your...
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Re : Customize the Incident Template - Future Edits?
Hi Kent, You will be able to edit a field by clicking on the edit icon next to the name of the additional field, Once you click on the edit icon, you will get the following window where you will be...
View ArticleRe : Customize the Incident Template - Future Edits?
I see no edit option on the additional fields.
View ArticleRe : Customize the Incident Template - Future Edits?
Hi Kent, Could you please send send us a screenshot of the additional fields screen, so that we can check and assist you further? Also, please provide us with your phone number so that we can have a...
View ArticleRe : Customize the Incident Template - Future Edits?
Ram: Here is a screenshot, I will e-mail my phone # shortly. Thanks, Kent
View ArticleRe : Customize the Incident Template - Future Edits?
The support e-mail address of sdp-ondemand-support@gmail.com - bounced back. Is that correct?
View ArticleError while saving the Filter Rules Details
Is there a limit to the number of spam filters an account is allowed to have?I keep getting a Error while saving the Filter Rules Details message when attempting to add more filters.
View ArticleEditing Service Request to another Service Request
Hi For our organization we have only use Service Request either for troubleshooting and/or separate for purchasing equipment and they both have their own custom fields. The issue is that when we are...
View ArticleRe : Customize the Incident Template - Future Edits?
Dear Kent, Please send you phone number to sdp-ondemand-support@manageengine.com. You will be not be able to edit the additional fields directly from the incident template section. You will need to...
View ArticleRe : when printing a ticket all conversations show up
Hi Aron, We have taken note of this and added it to feature list with ID : #SDPODF-2554221 for future reference. We shall start working on this feature and this should be rolled out tentatively by end...
View ArticleRe : Editing Service Request to another Service Request
Hi Aron, Changing of service request templates after creation of service request will not be possible, with SDP OnDemand. For your use case, we would like to suggest below solution : 1. Service Request...
View ArticleRe : Editing Service Request to another Service Request
Thank you for the reply, I was thinking about that resolution and will see if my supervisor will be willing to go with it. Thank you
View ArticleRe : when printing a ticket all conversations show up
Thank you for the prompt reply, Hope to see it soon!
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