Hello,
The reason why the user is getting this error message is because there might not be a login enabled for him in the application. Please follow the below steps to resolve this issue,
- Goto Admin, click on Requesters under users.
- Click on the name of the user who you are trying to login as.
- Check the box next to Enable login to requester[s] and save it.
- If you have verified your domain in the application, then right next to the Requesters name under the Login Name field you will find the users email address or the user might receive an email invitation which he needs to accept.
Now try to login as the user and check whether you are able to login to ServiceDesk Plus OnDemand.
Hope this clarifies. If you need any further assistance on this regard, please send an email to servicedeskplus-ondemand-support@manageengine.com we will be glad to assist you further.
Regards,
ServiceDesk Plus OnDemand Support