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SAML authentication
I have set up MS AD FS and completed the settings in SDP. I get redirected to the logon screen but when a user logs in they get this message.
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Hello,The reason why the user is getting this error message is because there might not be a login enabled for him in the application. Please follow the below steps to resolve this issue,Goto Admin,...
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So i need to import all users first? I was a little unclear because in the documentation it refers to the Provisioning App and when it imports users it sets a password.Â
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Hello,Yes, first you need import the users into ServiceDesk Plus OnDemand using the provisioning app. The password which you define in the Provisioning App is for Zoho Authentication, since our...
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Re : SAML authentication
when i try and import using the Provisioning tool i get an error.
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HelloThis error occurs when the requester login limit is exceeded. For trial accounts, the maximum number of requester logins you can add is 200. Upon purchase, you can inform the support team...
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I am not sure how this could be since i am only trying to import 1 requester. I had no requester's in the system yet.
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We checked this with our  user management team and found that the password provided for the above account is less than 8 characters which is causing the issue. Could you please try again with a...
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Once again that is impossible considering the password to my account is 9 characters. This is getting very flustering. Â
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Hello,Please provide us with your contact details so that we can have a call to discuss on this. You can send us your details to our support email address...
View ArticleProvisioning tool
Is there a limit on how many users can be imported using the provisioning tool? Every time i get to about 180 i start getting errors.
View ArticleRe : Provisioning tool
HelloBy default the number of requester logins enabled is 200.When the requester login limit is exceeded , you can inform the support team (sdp-ondemand-support@manageengine.com) of the exact count you...
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Thank you I had called in to support on Friday and they told me the same thing so i did but have yet to get a response back.
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Hello,We apologize for the delay. Could you please send us an email to sdp-ondemand-support@manageengine.com specifying the email address with which you created the account and also the numbers of...
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Hello BrianPer your request, we have increased the user login count for your account and sent you an email.ThanksServiceDesk Plus On-Demand Support
View ArticleServiceDesk OnDemand Request API only accepts up to 75 characters in description
I am calling the ADD_REQUEST api endpoint with INPUT_DATA as follows, replacing subject and description with actual data:{operation:{Details:{REQUESTER:Technical, SUBJECT: subject, PRIORITY:Medium,...
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Hello,There is a restriction of 250 characters for the SUBJECT. But there is no limit for DESCRIPTION.Please make sure your JSON is correct and parseable.You can use online json validation sites like...
View ArticleRe : Responded Date - Service Desk
Hi Priya,I have tried the tip of adding a Note on a request to set the Responded Date, however this did not work. The only way it seems to work is if we do a reply email to the requester. This however...
View ArticleRe : Responded Date - Service Desk
Anthony, Whilst adding a Note did you select the checkbox -Â Consider notes addition as first response regards set3 Solutions
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Re : Responded Date - Service Desk
Hi,This is all we see on the notes page: The "Consider notes addition as first response" option sounds perfect and would be just what we would want. Thanks Anthony
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