Dear John,
For the created and due by time in the
requests to be displayed based on your timezone you need to set your
timezone in the following 2 places.
1.Click on Admin--> Organization Details.
2.In the Time zone column choose the one
from the drop down list matching your Timezone.
3.Click on Save button at the bottom of
the page.
Apart from the above setting you also
need to modify the timezone for your account:
1.Click on drop down next to the logged
in username on the top right hand side.
2.You will get a drop down list and
choose Personalize.
3.In the Time zone column choose the one
from the drop down list matching your Timezone.
4.Click on Save.
Now logout and login back to the
application, verify whether the tickets show the correct time.
Regards,
ServiceDesk Plus On-Demand Support Team