Re : Responded Date - Service Desk
Anthony, This feature is already present in the application. Please upgrade to get this feature in Notes. Refer to the link given below for migration sequence and upgrade instructions:...
View ArticleRe : Responded Date - Service Desk
Hi Priya,We are using the hosted solution by logging onto https://sdpondemand.manageengine.com Should that already have the update? Many Thanks, Anthony
View ArticleRe : Responded Date - Service Desk
Hi,We are keen to know how to get the "Consider notes addition as first response" option asap. Thanks, Anthony
View ArticleRe : Responded Date - Service Desk
Anthony, Please goto Admin-->Self Service Portal Settings and then set the below option as Yes Do you want enable option to set first response time on Add Notes ? and then Click on Save at the...
View ArticleProvisioning APP configuration
HI I am looking into automating the link between the SDP on demand and AD for requesters so that our information is up to date but I got a few queries I would like some opinions\help on. If I link it...
View ArticleAsset Details missing when added manually.
Hi, When adding IT Assets manually i do not see the software and hardware tabs displayed when i click on the Asset. These tabs show when Assets are added via scan. I am therefore unable complete any...
View ArticleIssue with custom domain
So I setup Servicedesk ondemand to use our company domain for the web portal and setup the appropriate dns records. If I browse to the url, I get an error that the url in not found. If I add a period...
View ArticleRe : Issue with custom domain
Hello Mark, Please send us the details of your custom domain which you are trying to setup, as an email to our support email address sdp-ondemand-support@manageengine.com so that we can analyze and...
View ArticleReport Query
Hi, Is there a way to produce a report that will show all incidents with the below constraints: Using a particular template All open tickets or, Tickets that were closed the day prior. It only seems to...
View ArticleSD+ on Demand IE 11 not refreshing requests.
Using IE 11.0.14 and have set the autorefresh rate for requests to 3 minutes. It doesn't seem to autorefresh at all. Chrome 39.02171.71 m works fine. Anyone else seen this, and/or got any solutions? Bob
View ArticleRe : Report Query
Hello, You will be able to create custom reports in the application. Please follow the below steps to create a custom report, Goto Reports and click on New Custom Report.. Choose the Report Type and...
View ArticleRe : SD+ on Demand IE 11 not refreshing requests.
Hello Michael, In order to check on this issue, can we have a remote session at 9:00 am tomorrow? Please send us your contact details and the time zone you are located in as an email to our support...
View ArticleRe : SD+ on Demand IE 11 not refreshing requests.
Hi, Sorry but I have no issue with the autorefresh.
View ArticleRe : Report Query
Hi, This will only provide tickets that were closed the day prior? I also need all open tickets as well. So all open tickets + tickets closed the day prior + on a specific template Thanks
View ArticleSingle Sign On Connection with Azure AD
When I go to the App feature within Azure AD, I only see Zoho Apps. I do not see anything for ManageEngine.Are we able to setup SSO to work with Azure AD or does it have to be an on-premise AD?...
View ArticleCreate Date not showing correct timezone
On all the views the Dates such as Create Date show as UTC time, is there anyway to change this? I have the timezone under Company Details set to Central American/Chicago
View ArticleRe : Create Date not showing correct timezone
Dear John, For the created and due by time in the requests to be displayed based on your timezone you need to set your timezone in the following 2 places. 1.Click on Admin--> Organization...
View ArticleRe : Create Date not showing correct timezone
Perfect setting the time-zone on the user account level worked Thanks!
View ArticleLine Breaks in response templates
Hello, Since we have moved over the updated version of the service desk, issues have appeared in our templates. 1) When you select the template you require, to respond to an email, first it does not...
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