Re : since update the notes section is not good
Hello,Please find my replies to your queries inline,1) when you open a note the cursor was already in the notes box so you can type right away but now its not anymoreWe will take this as a request and...
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Re : since update the notes section is not good
As you can see there are some paragraphs that are good and some not,This is happening in the latest version of chrome
View ArticleRe : since update the notes section is not good
Hi Aron,Please provide us with your phone number and suggest a convenient time so that we can have a remote session to check on this issue. You can send it as an email to our support email...
View ArticleEdit Login Name and Email for User
Is there any way to edit a user's login name and email address?
View ArticleRe : Edit Login Name and Email for User
Hi Ross,Please follow the below steps to change the email address for a user,Login to the application using the admin account. Then open a new tab and visit the following url:...
View ArticleCustom Fields not populating with default value
I have an additional field defined as type pick list with values Yes or No. The default value defined is "No" however when new incidents are created they are not receiving the default value, they are...
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SDP Online - Changing topics in solutions
Guys,How can we change the topics in solutions to customize then according to our own topics:
View ArticleAdd CC After Ticket is Created
Hello,Is it possible for an end-user to add CC users on an e-mail reply after a ticket has been created? For example, a user creates a ticket in the web application and then later replies in their...
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Re : SDP Online - Changing topics in solutions
Hi Sven,You will be able to delete or rename the topics by right clicking on the topic name.Please get back to us if you need any further assistance.Thanks & Regards,RamServiceDesk Plus OnDemand...
View ArticleRe : Add CC After Ticket is Created
Hi Matt,When a requester replies to notification email cc'ing users, the cc'd users email address will not get added to the email id(s) to notify field of a request in the application.Please get back...
View ArticleRe : Add CC After Ticket is Created
Thank you for your reply. Is there a way end users would be able to add CC users to a ticket after it has already been created? I looked for the setting but can't find it.
View ArticleRe : Requests "Last Updated Time" is not updated when replies are received...
Hello,Is there any update for this issue please?Regards,Muhammad Haddad
View ArticleRe : Add CC After Ticket is Created
Hi Matt,You need to add the Email id(s) to notify field to the incident template in the application. Once you have added this field to the template, you can edit the requests and you will have the...
View ArticleOutgoing e-mail not functioning - relaying
Hey guys,I'm connecting SDP ondemand to an internal mailbox on our Exchange 2010 on premises, which works great. Mails coming in perfectly. I do not succeed however in sending answer back from SDP...
View ArticleRe : Outgoing e-mail not functioning - relaying
HI Sven,There seems to be a relay issue in sending emails to the external email addresses from your mail server.We analyzed our logs and found the error 550 5.7.1 Unable to relay. Below could be the...
View ArticleRe : Outgoing e-mail not functioning - relaying
Ty RAM,We will look into it.But is there any information from your side we would possibly need, like IP-ranges or addresses?
View ArticleRe : Outgoing e-mail not functioning - relaying
Ram,According to the Technical Team here we do need to ask whether or not there are ip-ranges or addresses we need on our end.Obviously we are not going to create an open relay here.if the answers on...
View ArticleRe : Outgoing e-mail not functioning - relaying
Hey guys,i've received a phone call from one of the support employees i think. He was going to send me the ip-adressess or ranges, but i haven't received anything.With regards,Sven
View ArticleRe : Outgoing e-mail not functioning - relaying
Thank you, i've received the email!I'll get back soon.
View ArticleImporting csv ?
I created a CSV from our google apps list and tried to import it in sdpondemand and get a File format mismatch error. I assume there is a certain syntax/formating for the CSV ? where would i find this ?
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