Integrating SDP On-demand with OKTA via SAML
Hello I was hoping someone could assist me. I'm wanting to integrate SDP On-demand with OKTA via SAML I was wanting to know what configuration changes I would need to make within SDP On-demand to...
View ArticleRe : When printing, approval status does not show up.
Hi Aron, The requested feature "The approval status is included in the print view of requests" is released in today's update and is available. Kindly check on the same and please do get back for any...
View ArticleRe : when printing a ticket all conversations show up
Hi, The requested feature "The option to print the description alone in requests is available." is released in today's update and is available. i.e. When printing a request you can print description...
View ArticleRe : when printing a ticket all conversations show up
Thanks much guys for making this happen!
View ArticleRe : When printing, approval status does not show up.
Thanks much for making this happen!
View ArticleRe : How to delete groups being used by a module?
Hi Erick, Yes using the bulk edit option in the request list view, you will be able to bulk edit the requests in the application. Please get back to us if you need any further assistance. Thanks &...
View ArticleRe : Integrating SDP On-demand with OKTA via SAML
Hi Fernando, Please make sure the email address which is present in the OnDemand application is the same as OKTA, so that you won't face any issues with logging into the application. If its the same...
View ArticleRe : How to delete groups being used by a module?
I was able to get into the bulk edit however in the "Group" drop down the only option available is "Leave it as it is". For some reason none of the groups are accessible in the drop down so I can't...
View ArticleRe : How to delete groups being used by a module?
Hi Erick, You need to choose the Site and then you will be able to choose the groups in the application while bulk editing requests. Please get back to us if you need any further assistance. Thanks...
View ArticleExporting Comercial Rules
Hello All, We need to separate ONDEMAND portal in 2 diferents portal, we have about 200 comercial rules that need to be migrated for the new portal, we don't find any tool to do that, it's possible??...
View ArticleRe : Cannot see the remote control button in a role despite the roles assignment
Hi Eric & Muhammad, We have now fixed the issue with the remote control permissions in the application. Please check & do get back to us if you need any further assistance. Thanks &...
View ArticleRe : Cannot see the remote control button in a role despite the roles assignment
Hi Ram, Tested and is working now. Thank you for your support and response. Regards, Muhammad
View ArticleRequests "Last Updated Time" is not updated when replies are received via...
Dear ServiceDesk Team, As an admin, I'm sorting out tickets based on "Last Updated time" in descending order to follow up and see what are the latest responses and if there is something I should do...
View ArticleRe : Exporting Comercial Rules
Hi Roland, Please provide us with your phone number and suggest a convenient time so that we can have a call to discuss on this query. You can send this as an email to our support email address...
View ArticleRe : Requests "Last Updated Time" is not updated when replies are received...
Hi Muhammad, Our development team will be analyzing this and we will fix this shortly. We will let you know once this fix is made available. Please get back to us if you need any further assistance....
View ArticleRe : How to delete groups being used by a module?
Thank you Ram, this does exactly what I need! Erick Grimmer
View ArticleNew topic can not be created.
New topic can not be created was to remove all of the topics. Do you know the Solution?
View Articlesince update the notes section is not good
Hi Thanks for the update but since the update there are some issues with the notes section, 1) when you open a note the cursor was already in the notes box so you can type right away but now its not...
View ArticleRe : New topic can not be created.
Hello, Please provide us with your phone number and suggest a convenient time so that we can have a call to discuss over this. You can send it as an email to our support email address...
View ArticleRe : New topic can not be created.
Hello, It was debugged by the remote session to last Friday by your support. Bug has been resolved. Thank you. It seems Do not remove all of the topics. Thanks & Regards, Shinya
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