Re : Asset Scanning Help
Thanks for the help. If I'm still having issues I'll send the log files through to the email you provided.
View ArticleRe : Linux equivalent of ae_scan.vbs
Anyone know if the above is also available in the on-demand version?
View ArticleRe : Linux equivalent of ae_scan.vbs
Hello,Currently this feature isn't available in the On-Demand version. Our development team is analyzing this feature and we will be implementing this in one of our future release.Please get back to us...
View ArticleProbe incorrectly identifying printers
Hi,We have a Probe which scans our network and it is incorrectly identifying the following models of printers.All of our Ricoh's are being set as Product type "NRG DSm622-Printer".Ricoh Aficio...
View ArticleRe : Probe incorrectly identifying printers
Dear Greg, Please send the Probe log files to sdp-ondemand-support@manageengine.com so that we can further analyze this issue. You will be able to find the log under this directory...
View ArticleHow to prevent delete of tickets
How do I prevent that a tech deletes tickets? And secondly, where do i find those deleted tickets?Environment: SD+ ondemandAssigned roles to tech: SDAssetManager, SDCo-ordinator, SDGuest,...
View ArticleError when adding requesters
Has anyone had an issue when adding requesters? I am told that requesters are unlimited. I have about 450 to add. It looks like on the Zoho side it says that we have reached our limit. I have...
View ArticleRe : Error when adding requesters
Could you please let us know the Product that your are using and if this is regarding ServiceDesk Plus and you have raised a request with us,let us know the Request Id with which we could track this...
View ArticleRe : Error when adding requesters
Service Desk Plus-Pro Could ServiceThe request ID's are: 985692 and 6902819This has been resolved. They increased our end user licenses. You are supposed to have a ratio of 1:100. So every...
View ArticleRe : How to prevent delete of tickets
Hello FrankPlease go to Admin-->Users--> Roles and in each of the Roles that you have assigned to technicians, uncheck ' Delete' against in the Access Permissions under Requests. That would...
View ArticleRe : Probe incorrectly identifying printers
Did you ever get a response / solution to this issue? SD+ incorrectly identifies all my Ricoh printers as MP C6000. I'd love to know how to fix it.
View ArticleRe : Probe incorrectly identifying printers
The answer was that Ricoh is returning a common, shared SNMP object id for most of it's printer models so there is no way to distinguish between them. We have ended up getting around the issue by...
View ArticleOutbound Email
I'm still awaiting a response from your support team concerning the Outgoing EMail issue that was introduced yesterday night. Apparently, Manage Engine removed the optional Authentication box and made...
View ArticleRe : Outbound Email
We have rolled out a release yesterday wherein we have made the Authentication check for Outgoing mails to be mandatory. The existing setup would continue to work for all the customers without any...
View ArticleSlow when sending a reply to a job requester
Hi,when sending a reply to an user on ManageEngine ServiceDesk Plus On-Demand, it's being really slow, anything we can do about it?
View ArticleTechnician disabled but appears on work log
Hello,We have a disabled Technician and is not associate to any site ( by default now appears "Not in any site" ). But the Technician still appears onthe work log, how can we make it disappear from the...
View ArticleRe : Technician disabled but appears on work log
Dear Tome,Non-login Technicians will still be shown as part of the Technician list while adding a Work log. You will need to delete him from the technician list, so that he is not listed while trying...
View ArticleRe : Does ServiceDeskPlus OnDemand support OneLogin For SSO?
Can you provide some additional detail on how to build the appropriate connections? I am trying to follow the guide from OneLogin located here...
View ArticleRe : Does ServiceDeskPlus OnDemand support OneLogin For SSO?
HelloThe installed version of SDP does not support SAML authentication. However the cloud version, SDP On-Demand does. You can find details in...
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