Certificate Error when using Office 365 logins to SDP on demand
When users login using their Microsoft/Office 365 credentials to our helpdesk, they receive a certificate error. Using their normal Zoho login synced from on-premise AD does not give this error....
View ArticleRe : Certificate Error when using Office 365 logins to SDP on demand
Hello Nate,Please send us an email to our support email address sdp-ondemand-support@manageengine.com. So that we can check & assist you further.Thanks & Regards,RamServiceDesk Plus OnDemand...
View ArticleRe : Outgoing e-mail not functioning - relaying
Hi RamThank you for the feedback. We are now able to sent and recieve e-mails on the ServiceDesk Plus OnDemand platform.GreetingsJimmy
View ArticleRe : Outgoing e-mail not functioning - relaying
Hi When someone logs a ticket via email the manage engine does not log it, it only logs the ticket when there is a reply from our IT support email address.Please assist.
View ArticleRe : Outgoing e-mail not functioning - relaying
Hello Mthunzi,Please goto Setup-->Mail Settings and check if you have configured the option "Disable new request creation through email". If you have, please disable this option and check whether...
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Requester creating new incident results in two identical indicents
I recently noticed intermittently when a requester creates an incident we will see a duplicate incident with a unique Request ID. For now we close the duplicate but we do not know what conditions are...
View ArticleRe : Requester creating new incident results in two identical incidents
Hi Erick,"Requester creating new incident results in two identical incidents" duplication of requests could be due to the problem, that the requester submits the new incident form twice i.e clicking on...
View ArticleRe : Requester creating new incident results in two identical incidents
We have this issue as well. The "Add Request" button is clickable after the initial click which creates duplicate requests.
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Timestamp in History
Hi allWhen we look in the history of a request we see that there are some strange timestamps presents.I don't know if this is intended, a setting or a bug?GreetingsJimmy
View ArticleRe : Timestamp in History
Hi Jimmy, We acknowledge this as an issue. Our team will be fixing it in one of our future releases, We will provide with details once we have updates.Please get back to us if you need any further...
View ArticleRe : Requester creating new incident results in two identical incidents
Hi Matt,We will be fixing this problem in one of our hotfixes and shall keep you informed once it is available or released.Kindly get back to us for any further details or queries.Thanks &...
View ArticleRe : Provisioning App returning 500 Internal Server Error - API102: Error...
I am having the same issue, can someone please increase our count as well?
View ArticleRe : Provisioning App returning 500 Internal Server Error - API102: Error...
Hi Vin Crispino,Please send us an email to our support email address sdp-ondemand-support@manageengine.com. So that we can check on your organization account & assist you further.Thanks &...
View Articlehttps://customer-sdpondemand.manageengine.com/ is down?
https://customer-sdpondemand.manageengine.com/Anyone else having connection issues?
View ArticleRe : https://customer-sdpondemand.manageengine.com/ is down?
Looks to be the case. Mike Wenz Sullivan University System
View ArticleRe : https://customer-sdpondemand.manageengine.com/ is down?
Yep having issues here as well since around just after 9am Sydney time
View ArticleRe : https://customer-sdpondemand.manageengine.com/ is down?
Hi Mike,We deeply apologise for the inconvenience caused. We had a network related issue and our service was down. We have immediately restored the service, it is up and running, and you should be able...
View ArticleRe : Mobile App. SSL Certificate
Hi,As informed earlier via mail, we suspect that the error occur due to the mixed content i.e https & http urls present in the Request description.As of now, when the error comes then you can just...
View ArticleRe : https://customer-sdpondemand.manageengine.com/ is down?
We are experiencing a lot of latency connecting to SDP OnDemand, especially when opening the application via our Azure SSO panel.
View ArticleRe : https://customer-sdpondemand.manageengine.com/ is down?
We deeply apologise for the inconvenience caused. Latency in service was felt this morning, as one of our app servers went down. However, that was realised immediately and our service was resumed in...
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