Email command not working from script automated email.
One way we use our helpdesk system is to keep track of computers we loan out to students. We have a google form set up where students put in their name, homeroom, what computer they need and why, etc....
View ArticleRe : Email command not working from script automated email.
Hi,Kindly make sure that the mail sent is in plain text format through your google script.And one more point to be noted with EMail Command is, kindly make sure that the from address set in the google...
View ArticleHow to use probes
I've created a probe for my corporate network and it says it's running. I've added domain and network info as well. However I can't seem to scan any assets. Do I need to install an agent on a client...
View ArticleRe : How to use probes
Hello Marshall,Please provide us with your contact information as an email to our support email address sdp-ondemand-support@manageengine.com, so that we can schedule a session and clarify your queries...
View ArticleAzure SSO and custom subdomain SSL certs
Hello,I have Azure AD SSO setup for SDP On-Demand. I've uploaded the cert supplied with the Microsoft SSO app configuration. The problem I have is when I use my custom subdomain, the domain shows as...
View ArticleRe : Azure SSO and custom subdomain SSL certs
Hi Dan,We use a multi-domain certificate in our servers and we can add your custom domain along with our existing customer domains. If you would like us to proceed further, please send an email to our...
View ArticlePerformance issues SDPOndemand
Guys,Something wrong? I've got serious performance issues on my side of the planet. Just to be safe i tested with other sites and checked our speed, nothing wrong with our connection whatsoever - all...
View ArticleRe : Performance issues SDPOndemand
Hello Sven,As the maintenance was coming up to a close, there was slowness in accessing the application for a couple of minutes.Please get back to us for further clarifications.Thanks &...
View ArticleSetting Last Logged In user as Asset Owner
Is there a way to set the last logged in user of a Workstation to be the Asset owner?After a first time scan manually assigning an owner to each asset is a significant undertaking
View ArticleSearch results SDPOndemand are incomplete and inconsistent
Guys,I've noticed this morning that searches don't return the results. In my case if i search the word "subsidie" of which i have various tickets with that word in it's subject line, i only get one...
View ArticleWhat SD+ OD is missing
Hi Guys,I am in the evaluation stages of SD+ OD and we are looking very seriously at making a purchase however it seems to be missing a few key elements that would be very handy to have.The ability to...
View ArticleRe : Search results SDPOndemand are incomplete and inconsistent
Hello Sven,Please find the attached document which contains the list of searchable fields under each module and our development team is currently working on the search enhancement, you will be able to...
View ArticleRe : Setting Last Logged In user as Asset Owner
Hello Jason,We are working on this feature for the OnDemand application, we currently cannot a timeframe for its availability. We will provide you with more details once we have an update.Please get...
View ArticleRe : What SD+ OD is missing
Hello Jason,Please find my replies to your queries inline, The ability to change or modify the 'Helpdesk Dashboard' to show information that I want to see, example, I would rather see Requests...
View ArticleAPI102 Error Occured in Provisioning App
I haven't used the provisioning app for a while but now when I try to import new users I get the "API102 Error Occurred" message. Is there a more detailed log generated for the provisioning app, and/or...
View ArticleRe : API102 Error Occured in Provisioning App
Hello Thomas,We had responded to your email's earlier regarding this query. Could you please check whether the emails from sdp-ondemand-support@manageengine.com is getting blocked or spammed in your...
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Re : API102 Error Occured in Provisioning App
Thanks for the quick response Ram, Looks like the emails were being redirected at the exchange level, for some strange reason (that's now been corrected)Provisioning app is now working as well, it was...
View ArticleSubject variables not working for a notification rule - "Submitting a change...
Hello, I have the following as the content to the notification rule "Submitting a change for Recommendation to CAB"Submitted by: $Submitter Title: $Title. Link to Change: $ChangeLinkSites Affected:...
View ArticleRe : Subject variables not working for a notification rule - "Submitting a...
Hello,Please provide us with your contact information and let us know a convenient time so that we can have a remote session to check on this issue. You can send these details as an email to our...
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