Re : Single Sign On Connection with Azure AD
I was just wondering if there was any news on this. My On Premise AD is synced with Azure AD and I was hoping to setup a SSO to OnDemand Service Desk Plus through Azure AD App so that my users can use...
View ArticleVirtual Hosts and VMs
For my on-premise SDP, I have an Asset classification of Virtual Hosts and VMs. I cannot find this type on the On-Demand SDP . Where might this be setup or is it not available yet? Also, how do I scan...
View ArticleRe : Single Sign On Connection with Azure AD
Dear Liam, We are working on this with the Azure team to provide the SSO for SDP On-Demand. We will update you as soon as this is completed. Regards, ServiceDesk Plus On-Demand Support Team
View ArticleRe : Virtual Hosts and VMs
Dear Liam, During a Network/Domain scan the different operating systems (windows, Linux, mac) hosted inside a VM will be scanned and added as separate Assets under the workstations list. We currently...
View ArticleDatabase Clean Up
Hello all, I'm new to ManageEngine and have recently started working on the Asset Management module. I was in a hurry to import our Asset Management information (From an old Service Desk and several...
View ArticleRe : Database Clean Up
I've had a call from ManageEngine support letting me know there is no easy way to review this except to manually find the relationships. We have begun this processes but is slow going. You can filter...
View ArticleAPI - Integration to open Tickets
Hello Guys, We are evaluating the possibility of opening requests within ondemand manage engine through XML files generated by another application for mobile data collection, would like a step by...
View ArticleScanning Printers / Routers
I have added a printer to my ODSDP. Within the Printer Configuration, the SNMP community has been setup and I have set the credentials in ODSDP to connect to that community. When I click on scan now,...
View ArticleProbe Icon Status - Connection Troubleshooting
Does the Probe Icon within the Setup > Probe have a purpose? On my network computer, the Probe Service icon has a green light indicating to me that it is running and that there is connection to OD...
View ArticleDefault Task List
On the Home Page, is there a way to change the default list for Tasks from 'My Open Tasks' to 'Open Tasks' When managing multiple technicians, it would be quicker to click on the Task list and show...
View ArticleRe : API - Integration to open Tickets
Hi Suely, Please refer to the below API help documentation for ServiceDesk Plus On-Demand: https://api-sdpondemand.wiki.zoho.com/ In case you need further assistance then please feel free to send a...
View ArticleRe : Probe Icon Status - Connection Troubleshooting
A new day and the same issue has occurred again. This probe issue appears to occur if the computer is rebooted. So now I will need to create a new Probe, re-register the probe, re-associate all...
View ArticleRe : Probe Icon Status - Connection Troubleshooting
i have spoken with ServiceDesk Plus On Demand support and after they have reviewed logs and spent time on my computer, they have confirmed an issue with the Probe and are working on a repair. Thanks to...
View Articleemail subjects assigned to certain groups
Hello, I have defined subjects and like to assign each subject to a certain group example: all incoming emails with subject "france.support" should be assigned to department Paris group 1st line. I...
View ArticleRe : email subjects assigned to certain groups
Hello Michael, Please provide us with your contact details as an email to our support email address sdp-ondemand-support@manageengine.com, so that we can have a call to check on this issue. Thanks...
View ArticleRe : email subjects assigned to certain groups
Hello, I have solved it with differend email alias and grouping rules instead of defined subjects in business rules. Thank you anyway
View ArticleError Message: Access denied from this IP address
One of my Technicians cannot seem to logon onto his SDP On-Demand Account from anywhere except his PC in the office. When he tries to logon on using his iPhone or from a remote location, he continues...
View ArticleRe : Error Message: Access denied from this IP address
Hi Ryan, Could you please check whether you have made any changes to the Allowed IP's for the application. You can check this by going to https://accounts.zoho.com/u/h#home and click on Allowed IP's,...
View ArticleRe : Single Sign On Connection with Azure AD
Hi, I managed to integrate. It's easy. Send me a message and I'll share the procedure. If possible, please send me a SDP on-demand logo with 250x250 px so I can change the one I uploaded
View ArticleRe : Default Task List
Hi Liam, Currently it is not possible to set "Open Tasks" to be shown as default when you get to the tasks page in the application. However this nice to have feature in the application and our...
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