Re : Cant delete items from purchase order, Not printing correctly
Hi RamĀ Thank you for answering. The technician has the correct permission to edit PO, when he/she selects the item then no delete button comes up and when she tries to change the quantity of the item...
View ArticleRe : Cant delete items from purchase order, Not printing correctly
Hi Aron, There won't be any delete option on editing the PO, you simply need to uncheck the product and click on save. This will remove the product from the PO. Regarding the print preview, I will...
View Articlewhen printing a ticket all conversations show up
Hi For some reason when i try to print a ticket to see the description what the user wrote i must choose to print conversations as well. If i choose that option then all the automated system emails...
View ArticleRe : User getting two emails when ticket is resolved
Hi Aron, As discussed yesterday during the call, this an expected behavior of the application where two notification emails will be sent when a request is resolved. Please get back to us if you need...
View ArticleError while connecting to mail store
My SDOnDemand is giving the following error; Error while connecting to mail store: javax.mail.MessagingException; nested exception is: java.io.IOException Please can you assist
View ArticleRe : Error while connecting to mail store
Hello Cobus, It seems that we are not able to connect to the mail box from the application and that's why you have been getting that error message. We contact your mail server from the below list of IP...
View ArticleRe : Error while connecting to mail store
Hi I have checked with the Firewall team, and have proof that those IP addresses are successfully connecting to our mail server. The problem still persist. Please assist.
View ArticleRe : Cant delete items from purchase order, Not printing correctly
Hi Aron, Could you please tell us with which browser you get this error, so that we can check and assist you further? Thanks & Regards,Ram ServiceDesk Plus OnDemand Support
View ArticleRe : Cant delete items from purchase order, Not printing correctly
This is happening with Chrome version 45 and IE version 11 Thank you
View ArticleRe : when printing a ticket all conversations show up
Hi Aron, Currently the description is not available while printing tickets. However we will take this up as a feature request and we will implement it in the application in one of our upcoming...
View ArticleRe : Error while connecting to mail store
Hi Cobus, As discussed during the call, please check with your IT team on why we are not able to connect to your mail server in order to resolve this issue. Let us know if you require any further...
View ArticlePROVISION APP ON DEMAND LDAP Problem
Hi, I am trying to setup SD+ on demand and I am stuck on the LDAP screen in the provisioning app my domain is verified as a .co.uk address but I think I am getting the details wrong as I keep getting...
View ArticleRe : PROVISION APP ON DEMAND LDAP Problem
Hi Paddy, Please provide us with your phone number and convenient time as an email to our support email address sdp-ondemand-support@manageengine.com, so that we can have a call to check on this issue....
View ArticleRe : PROVISION APP ON DEMAND LDAP Problem
I managed to solve the problem, it was so simple, I have a .CO.UK domain and I needed to set it to DC=co,DC=uk and thankfully I updated to windows 10 a while back and using the new remote server tools...
View ArticleDissociate
I setup a test work order system for on-demand use and I'm trying to spin up a newer production one. However, when I invite some of my techs from the test system it says I need to dissociate from the...
View ArticleRe : Dissociate
Hi I had the same issue as well and in order for me to allow to logins into different instances i created an alias to the email so if you have Jdoe@... i created an alias johndoe@... and everything...
View ArticleSelf service portal - change and problem information
When a requestor creates a request that a technician attachs to a change or problem it is not visible for the requestor in the self service portalĀ (for example a new feature request or an incident that...
View ArticleRe : Self service portal - change and problem information
Hello, It is not possible for the end users to view Problem or Change requests in the application. There is no specific status to be set on a request which is associated to a problem or a change in the...
View ArticleRequesters Column Chooser does not show the Requester Additional Fields
When a Requester is selected in a New Incident, the Column Chooser in table setting window of Select Requester window does not show the Requester Additional Fields. This funcionality is available for...
View ArticleIncoming group email not working
Hi there,I've setup a new group with a group incoming email address which I've aliased to our main incoming email address. When I send a mail to that address it hits the service desk but doesn't assign...
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