I was just wondering if there was any news on this. My On Premise AD is synced with Azure AD and I was hoping to setup a SSO to OnDemand Service Desk Plus through Azure AD App so that my users can use the same login / password combination.
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Re : Single Sign On Connection with Azure AD
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Virtual Hosts and VMs
For my on-premise SDP, I have an Asset classification of Virtual Hosts
and VMs. I cannot find this type on the On-Demand SDP . Where might this
be setup or is it not available yet?
Also, how do I scan a VMware server and vcenter from On-Demand SDP?
The Probe seems to only work for windows based machines.
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Re : Single Sign On Connection with Azure AD
Dear Liam,
We are working on this with the Azure team to provide the SSO for
SDP On-Demand. We will update you as soon as this is completed.
Regards,
ServiceDesk Plus On-Demand Support Team
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Re : Virtual Hosts and VMs
Dear Liam,
During
a Network/Domain scan the
different
operating systems (windows, Linux, mac) hosted inside a VM will be
scanned and added as separate Assets under the workstations list.
We currently do not have an
option under Assets to classify and list
Virtual
Hosts and VMs but we will take this up as a feature request and it
will be available in one of the future release.
Regards,
ServiceDesk
Plus On-Demand Support Team.
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Database Clean Up
Hello all,
I'm new to ManageEngine and have recently started working on the Asset Management module. I was in a hurry to import our Asset Management information (From an old Service Desk and several Excel sheets) before I fully understood the relationships and the impact our AD information would have.
Since then I have learnt how to correctly implement the Asset Management and I have cleaned up our AD details for the correct 'Sites' and 'Departments'. We now have a large amount of 'Sites' 'Departments' including things like 'Product Types' that need to be removed. Some have been removed with ease but others are saying they are in use by another module.
I have seen several posts regarding this solved by the use of some SQL but we're using the On Demand service. I have tried manually looking for relationships across the modules and sometimes I manage to get lucky and can remove previous attributes that were stuck.
Is there a better way to clean up ManageEngine even if its just a simple way to identify the relationships and objects that still use the attributes I'm trying to remove?
Many thanks for your time and I hope someone can help.
Kind Regards,
Chris
I'm new to ManageEngine and have recently started working on the Asset Management module. I was in a hurry to import our Asset Management information (From an old Service Desk and several Excel sheets) before I fully understood the relationships and the impact our AD information would have.
Since then I have learnt how to correctly implement the Asset Management and I have cleaned up our AD details for the correct 'Sites' and 'Departments'. We now have a large amount of 'Sites' 'Departments' including things like 'Product Types' that need to be removed. Some have been removed with ease but others are saying they are in use by another module.
I have seen several posts regarding this solved by the use of some SQL but we're using the On Demand service. I have tried manually looking for relationships across the modules and sometimes I manage to get lucky and can remove previous attributes that were stuck.
Is there a better way to clean up ManageEngine even if its just a simple way to identify the relationships and objects that still use the attributes I'm trying to remove?
Many thanks for your time and I hope someone can help.
Kind Regards,
Chris
↧
↧
Re : Database Clean Up
I've had a call from ManageEngine support letting me know there is no easy way to review this except to manually find the relationships. We have begun this processes but is slow going. You can filter all requests, problems and changes by 'Site' you can also do this for Assets but per product type which makes this search painful. This has allowed us to do a little more cleaning but not everything.
Does anyone have or know the database relationships to help us identify were some of these links will be?
Many thanks,
Chris
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API - Integration to open Tickets
Hello Guys,
We are evaluating the possibility of opening requests within
ondemand manage engine through XML files generated by another
application for mobile data collection, would like a step by step,
how to configure API.
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Scanning Printers / Routers
I have added a printer to my ODSDP. Within the Printer Configuration,
the SNMP community has been setup and I have set the credentials in
ODSDP to connect to that community. When I click on scan now, it uses
the Probe that has been setup on my network but it does not read
anything from the printer.
I have reviewed the User Guide for ODSDP but there is nothing under
ASSETS > PRINTER to ensure i am setting this up correctly.
Is there a specific setting that needs to be used?
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Probe Icon Status - Connection Troubleshooting
Does the Probe Icon within the Setup > Probe have a purpose?
On my network computer, the Probe Service icon has a green light
indicating to me that it is running and that there is connection to OD SDP.
Within the OD SDP application under Setup > Probe, the icon has
a red light. To me this indicates that it is not connected to the Probe.
I have been running scans for the last few days and this is the
second time where I appear to have lost connection between the OD SDP
and the Probe. The first time it happened, I had to create a new Probe
and then register the Probe on the client to get it to work. I then
had to reconnect all Domain / Networks scans to the new Probe.
I checked the logs and the Client Probe shows last connection of 5
minutes ago, but the Probe on the ODSDP Web Page shows last connection
7 hours ago.
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Default Task List
On the Home Page, is there a way to change the default list for Tasks
from 'My Open Tasks' to 'Open Tasks'
When managing multiple technicians, it would be quicker to click on
the Task list and show 'Open Tasks' for all Technicians that
are being managed. I know this was customizable in the On-Premise
version of SDP.
Right now if I click on the list, it shows 'My Open Tasks'.
When I change to 'Open Tasks' and then click on a task to
review status, etc., when I return to the Home Page, the default view
is back of 'My Open Tasks'. This really slows down the process
of managing open and reviewing open tasks.
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Re : API - Integration to open Tickets
Hi Suely,
Please refer to the below API help
documentation for ServiceDesk Plus On-Demand:
In case you need further assistance then
please feel free to send a mail to sdp-ondemand-support@manageengine.com.
Regards,
ServiceDesk Plus On-Demand Support Team
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Re : Probe Icon Status - Connection Troubleshooting
A new day and the same issue has occurred again. This probe issue
appears to occur if the computer is rebooted. So now I will need to
create a new Probe, re-register the probe, re-associate all devices to
the new probe, re-associate all network scans to the new probe. There is
a waste of an hour plus. This really needs to be fixed.
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Re : Probe Icon Status - Connection Troubleshooting
i have spoken with ServiceDesk Plus On Demand support and after they have reviewed logs and spent time on my computer, they have confirmed an issue with the Probe and are working on a repair. Thanks to the support team for addressing and working on this so quickly.
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email subjects assigned to certain groups
Hello,
I have defined subjects and like to assign each subject to a certain group
example:
all incoming emails with subject "france.support" should be assigned to department Paris group 1st line.
I have tried may times with business rules without success. No changes at all.
Thank you for you help.
I have defined subjects and like to assign each subject to a certain group
example:
all incoming emails with subject "france.support" should be assigned to department Paris group 1st line.
I have tried may times with business rules without success. No changes at all.
Thank you for you help.
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Re : email subjects assigned to certain groups
Hello Michael,
Please provide us
with your contact details as an email to our support email address
sdp-ondemand-support@manageengine.com,
so that we can have a call to check on this issue.
Thanks &
Regards,
ServiceDesk Plus OnDemand Support
ServiceDesk Plus OnDemand Support
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Re : email subjects assigned to certain groups
Hello,
I have solved it with differend email alias and grouping rules instead of defined subjects in business rules.
Thank you anyway
I have solved it with differend email alias and grouping rules instead of defined subjects in business rules.
Thank you anyway
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Error Message: Access denied from this IP address
One of my Technicians cannot seem to logon onto his SDP On-Demand Account from anywhere except his PC in the office.
When he tries to logon on using his iPhone or from a remote location, he continues to receive the following error message: Access denied from this IP address
I have checked his permissions and at the moment, he is setup as an SDAdmin. These are the same rights that I have on my account, and I have no issues logging on using my account from anywhere, mobile app or remote location.
As this user is the Head of IT in our business, I really need to figure out why this is happening and resolve it.
Regards,
Ryan Walker.
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Re : Error Message: Access denied from this IP address
Hi Ryan,
Could
you please check whether you have made any changes to the Allowed
IP's for the application. You can check this by going to https://accounts.zoho.com/u/h#home and click on
Allowed IP's, check if you have made any changes here and let us know.
You
can also send us the details as an email to our support email
address sdp-ondemand-support@manageengine.com.
Thanks & Regards,
ServiceDesk Plus OnDemand Support
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Re : Single Sign On Connection with Azure AD
Hi,
I managed to integrate.
It's easy.
Send me a message and I'll share the procedure.
If possible, please send me a SDP on-demand logo with 250x250 px so I
can change the one I uploaded
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Re : Default Task List
Hi Liam,
Thanks & Regards,
Currently it is not possible to set "Open Tasks"
to be shown as default when you get to the tasks page in the
application. However this nice to have feature in the application
and our development team will analyze this. We will provide with
more details once we have an update on.
Please let us know if you require any further assistance.
Thanks & Regards,
ServiceDesk Plus OnDemand Support
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