How to Import Purchase Orders?
We currently have purchase orders in ManageEngine AssetExplorer, we are looking to migrate to ServiceDesk Plus OnDemand. We were able to export and import, users, assets, contracts. However we are...
View ArticleRe : How to Import Purchase Orders?
Hi Brian,Currently we don't have the option to import purchase orders into the application. We already have this feature in our roadmap and will implement it in one of the future releases. We will...
View ArticleDoes ServiceDesk Plus On-Demand Probes Support Windows 10 / Server 1012?
Does ServiceDesk Plus On-Demand Probes Support Windows 10 / Server 1012?We see that it support Windows XP/7/Vista and Server 2003 and 2008/R2, but doe it support Windows 10 and Windows Server 2012...
View ArticleRe : Does ServiceDesk Plus On-Demand Probes Support Windows 10 / Server 1012?
Hi Brian,Yes, the probe can be installed on a Windows 10/Windows Server 2012 in order to scan assets in your organization. Please get back to us for further clarifications.Thanks &...
View ArticleNo Agents for OnDemand?
I seem to fail at finding the option to create agents to be installed on workstations, an option that is available on Service Desk Plus.I tried the Probe and to be honest its horrible, it fails to find...
View ArticleRe : No Agents for OnDemand?
Hi Andy,We deeply regret for the inconvenience you had faced with the probe and asset scanning.I will be glad to assist you further with this issue. In order for the probe to successfully scan a...
View ArticleRe : No Agents for OnDemand?
Thanks you for your answer, but it doesn't really answer my question regarding Agents and why there are none available for SD OnDemand.As for your information, my computer park does not use a domain...
View ArticleUsing SSO: Requesters login name different to Single Sign On login name
Hello, I'm currently in the the process of setting up a Single Sign On method for SP on demand, at the moment I have the users imported using the Provisioning App. However this assigns their login name...
View ArticleRequest Closed Notification - auto-reopen
Our SQL Server is setup send an email to ODSDP when there is a problem with a maintenance task or service so that a ticket is created automatically. Our ODSDP is setup to notify our users when a...
View ArticleRe : Using SSO: Requesters login name different to Single Sign On login name
Hello Thomas,In ServiceDesk Plus OnDemand, the login name will be the same as the email address. The login name will not be imported into the application. When a user tries to login to the application,...
View ArticleRe : Using SSO: Requesters login name different to Single Sign On login name
Hello RamThanks for your quick responseWe're using Microsoft Azure AD as our SSO method so it may be an issue with that. At the moment this uses JohnS@Domain.com for our uses to access their online...
View ArticleRe : Using SSO: Requesters login name different to Single Sign On login name
Hello Thomas,Are you using SAML authentication with Azure AD as Identity Provider ?Will the user's actual email address be present in the mail attribute in Azure AD ?If so, can you please try the...
View ArticleSystem not email requester when a ticket is udpated
I have gone into Setup > Automation > Notifications and checked the "Acknowledge Requester by Email when the request is updated" but the requester does not receive an email?I sent an email to the...
View ArticleRe : No Agents for OnDemand?
Hello Andy,Currently we don't have any immediate plans to bring agent based scans for the application. The workaround is to use the Logon script. This can also be configured as start-up script and does...
View ArticleRe : System not email requester when a ticket is udpated
Hi Neil,If a requester creates a request and the request is updated by a technician, then the requester will be notified with an update notification. However, if a technician is the requester for that...
View ArticleRe : Request Closed Notification - auto-reopen
Hi Liam,Yes, you will be able to prevent notifications from being sent to particular email addresses in the application using the Junk Filter. You can setup the junk notification filter by going to...
View ArticleMail fetch stopped regularly
HiRecently i have noticed that mail fetching status started stop automatically. Do you have any idea what cause this issue? Please reply..Many thanksprageeth
View ArticleRe : Mail fetch stopped regularly
Hi Prageeth,Please goto Setup-->Data Administration-->System Log, if you see the error messages ":Error when setting DELETED flag", if so then there has been an error while deleting an email from...
View ArticleRe : Mail fetch stopped regularly
Hi Ram,Thanks for your reply. How could i stop this mail deleting process from the mail box. it is annoying be course it stopped mail fetching almost every day. Does it have any setting which i could...
View ArticleRe : Mail fetch stopped regularly
Prageeth,We had this same problem and I will share with you the solution. I don't think you can stop the deletions, but you can change the way ServiceDesk connects to your mailbox. We originally had...
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