Archive Request Problem
Major problem when attempting to open ANY archived request - we only get an "Unknown Error Occurred." message. This is becoming very urgent. Submitted a service request (3730275) 4 days ago, but no...
View ArticleError While Saving the Technician Details
I have enabled Login for several technicians (maybe 50-60), but I cannot enable any more. When I try to save changes after checking "Enable Login for this Technician" now, it produces an error "Error...
View ArticleRe : Error While Saving the Technician Details
Hello Joshua,Please send us the email address of the admin account, so that we can check and assist you further regarding this issue. You can send these details as an email to our support email address...
View ArticleOld SDP-onpremises
Guys, I need access to my old sdp on-premises (which i used before we switched to SDPOndemand), which contains a ****load of old information. I've noticed i could not start it, but it gave me no errors...
View ArticleRe : Archive Request Problem
Hello Tom,We had an issue, if a request was imported with "Resolution Time" & "Resolution submitted by" but without the resolution field and the request was archived, you get this error when...
View ArticleRe : Old SDP-onpremises
Hi Sven,Good Day,The message "Registration period has expired" is thrown when the license purchased has exceeded its expiry date hence if you need an access to the ServiceDesk Plus on-premise...
View ArticleManage Engine sdpondemand down?
Is anyone else having trouble with Manage Engine today?
View ArticleRe : Manage Engine sdpondemand down?
Hello,We were not facing any issues with accessing the OnDemand application. If you are still facing issues with accessing the application, please send an email to our support email address...
View ArticleRe : Manage Engine sdpondemand down?
Hi Annie No on 5th april it was working fine .RegardsManish.
View ArticleHow to use Import from Zoho Business if our domain not Public?
Hi Everyone,We want to import users using Provisioning Apps, but our domain are not public, are there any other ways to import users into Zoho Business?Regards,Gunawan
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Mail Sending Failed
Hi All,Suddenly, just as of this morning, I am unable to reply to requests. When I attempt to reply I receive the following message...I am certain that all of the "Mail Server Settings"...
View ArticleRe : Mail Sending Failed
Hello Tom,It seems that we are not able to reach your mail server via the specified ports in order to send/fetch emails from the application. You might need to allow our IP addresses in your firewall...
View ArticleRe : Mail Sending Failed
Thanks for the reply, Ram but we do not host the mail server. Our mail is hosted at XO Communications. How will creating rules on my firewall allow your six IP addresses to send email from XO servers?...
View ArticleRe : Mail Sending Failed
Hello Tom,Please check with your mail service provider with regards to this and let them know that we are not able to connect to their mail server. Also, provide them with the IP addresses through...
View ArticleRe : Mail Sending Failed
Thanks. I've opened a trouble ticket with my ISP and will update you here when they respond.
View ArticleRe : Mail Sending Failed
Okay, Ram, this is what XO said..."We checked all the IPs and they appear fine, no blocking or blacklistings. What kind of error are they getting when sending, or is it just that they can't connect? Is...
View ArticleRe : Mail Sending Failed
Hello Tom,Please send your contact information as an email to our support email address sdp-ondemand-support@manageengine.com, so that we can have a call to discuss on this.Thanks &...
View ArticlePosta gönderimi başarısız oldu.Can't send command to SMTP host
Our support system email communication is not working properly, but actually our mail system is working properly.When sending mail over support system , i have been getting such that message : Posta...
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Strange dates on Reports
HiWhen we run reports we get some strange dates on the results as seen here on this screenshot:My Date/Time settings are:Thank you for your feedback.GreetingsJimmy
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