Re : Strange dates on Reports
Dear Jimmy,We didn't get the screenshot with this post. Please re-attach it so that we can assist you further.Thanks & Regards,RamServiceDesk Plus OnDemand Support
View ArticleRe : Posta gönderimi başarısız oldu.Can't send command to SMTP host
Hi Sahin,It seems the SSL certificate has expired for the port number 587 in the mail server mail.appsakademi.com. Also make sure the SSL certificate is issued by a genuine certificate authority. You...
View ArticleRe : Strange dates on Reports
Hello Jimmy,Please goto Reports module and click on the report settings tab on the left hand side. Please make sure the Date/time format is configured as (dd-MM-yyyy HH:mm) and then run the report....
View ArticleRe : Strange dates on Reports
Hi RamThank you :) Months were set with mm instead of MM.GreetingsJimmy
View ArticleRe : Need to import users from azure ad
Hi Durai,If you have just the Azure AD then you can follow the steps in the below link,http://help.sdpondemand.com/azure-ad-single-sign-onIf you have office 365 account then please follow these steps :...
View ArticleRe : Subject variables not working for a notification rule - "Submitting a...
Hello, Is there an update on this issue?Last information I got (nearly 2 months ago) is that the team were implementing a fix on next releaseRegards, Thomas
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"Backup Tech Chart" location in the new ServiceDesk on Demand
I would like to know where can I find "Backup Tech Chart" in ServiceDesk on Demand (cloud version).It is available in the old version (9.3 Build 9306), but I couldn't find it in the same location on...
View ArticleRe : Subject variables not working for a notification rule - "Submitting a...
Hi Thomas,Currently our development team is working on enhancements for the Change Management module and this issue is fixed along with it. This feature is currently in the testing phase, we will...
View ArticleRe : "Backup Tech Chart" location in the new ServiceDesk on Demand
Hi Samar,Our development team has started working on the backup technician feature for the OnDemand application. We will provide with updates once we have more details on its availability.Please get...
View ArticleRe : Provisioning App: API102:Error occured
I am having the same issue syncing our users. Some users have imported and others have now. It provisioned 199 users over, is there a cap on the amount of requester we can have?
View ArticleRe : Provisioning App: API102:Error occured
Hello,Please send an email to our support email address sdp-ondemand-support@manageengine.com, so that we can assist you further with this query.Thanks & Regards,RamServiceDesk Plus OnDemand Support
View ArticleRe : How to use Import from Zoho Business if our domain not Public?
Hi Gunawan,You will be able to import users into the application as a .CSV file and enable login's for them. Since the domain will not be verified, the users will receive an email invite which they...
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Cannot add software
Guys,I'm trying to add a new software license - in this case a "Office 365" license. I made a software item "Microsoft Office 365" first (manual), against which i would need to add various licenses. As...
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Assign to site in bulk - asset components
Guys, Seriously... seriously: this has been asked various times in the past - still this is not included.I have many many components to add through the purchasing module. They end up in the Assets...
View ArticleRe : Assign to site in bulk - asset components
Hi Sven,You will be able to bulk update the details of assets by importing a .CSV file into the application. You can import the asset information by going to Setup-->Data Administration-->Import...
View ArticleRe : Assign to site in bulk - asset components
Ram,I challenge you. Consider and try yourself this scenario:You create a PO for 173 Dell P2416D monitors. You do not have an Excel-sheet with 173 monitors listed each on a separate row.Approve the...
View ArticleRe : Cannot add software
Hi Sven,As of now, an error message will be displayed if the selected Software Name & Product Name are different. We will hide the Product Name field in future for the Software products.Instead of...
View ArticleRe : Assign to site in bulk - asset components
Hi Sven,Sorry for the inconvenience and hardship.We have sent you an email[#3937768 dated June 07 2017] with a workaround for the problem "Assign to site in bulk - asset components".Hope that would...
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