Re : Assign to site in bulk - asset components
Hi Saravana,Thank you for the response. I indeed did receive the email. Although the provided solution forsees a workaround, we decided not to use this. We will sit this one out considering the devteam...
View ArticleOffice 365 shared mailbox not working - SMTP
Dear Team,We recently migrated to Office365 and I configured SDPOnDemand mail settings for a "Shared Mailbox" as recommended in previous topics with no avail. I created receive connector with all the...
View ArticleRe : Office 365 shared mailbox not working - SMTP
Hi Muhammad,In ServiceDesk Plus OnDemand, you will be able to fetch emails into the application only from a regular mailbox. It is not possible to fetch emails into the application from a shared...
View ArticleUsing an Office 365 shared mailbox under Mail Server Settings doesn't work
Hi,We just started using SD Plus-on-demand enterprise and trying to use Office 365 shared mailbox under mail server settings but it doesn't work as shared mailboxes(Office 365) don't have a password....
View ArticleNotificaction Error
Hello,Do this steps and you can see the error.Go to Setup-> Notification Rules -> E-mail technician when note attached to a Requestclick in "Customize template"In the Message, insert: Request:...
View ArticleRe : Notificaction Error
Hi Yuliana,We acknowledge this as an issue and we will be fixing it shortly in one of our hotfixes. We will provide you with more details once we have an update. Please get back to us for further...
View ArticleUnable to send e-mail using Office 365 e-mail account under Mail Server settings
Using Office 365 account under mail server settings. Incoming e-mails are fine but outgoing e-mails are not and comes up with following error. Using the same credentialsMail sending...
View ArticleRe : Unable to send e-mail using Office 365 e-mail account under Mail Server...
Is the account licensed in Office 365? I had a similar issue, and needed to assign a license to the user account, even though this is a shared mailbox.If someone has a better way of using a shared...
View ArticleRe : Unable to send e-mail using Office 365 e-mail account under Mail Server...
Hi Sam,Could you please let us know whether you are using a shared mailbox or its an actual mailbox? If its a shared mailbox, it is not possible to fetch emails from it into the OnDemand...
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Failure accessing SDP provisioning app
I'm having access authentication issue with Provisioning app which worked before but I'm getting Authentication to Zoho failed: U110:Invalid Password.I use the same account to access Servicedesk Plus...
View ArticleAuto assign technician once they have responded
Is there a way that the system will automatically assign the ticket to the tech that has responded to the request?
View ArticleRe : Auto assign technician once they have responded
Dear user,Currently we do not have the option to auto assign ticket to the technician who has responded to the request.We already have this feature in our roadmap and it will be included in one of the...
View ArticleI can't get conversations to import
We are migrating from an on-prem version of spiceworks. I've managed to import tickets but I cannot seem to import conversations. The error I get is Failed Exception while trying to populate table...
View ArticleRe : Failure accessing SDP provisioning app
Hi Petrus,Please make sure you are providing the Zoho credentials of a technician who has Organization Admin privilege. Technician with a blue star in the technician list is an organization admin. If...
View ArticleRe : Problem with reply template
Hi Ram,It seems weird to me that the back end is configured to look for two pound (##) signs, and not the actual request number/ID. If the system sees something along the lines of "Request #323" or...
View ArticleRe : Using an Office 365 shared mailbox under Mail Server Settings doesn't work
Hi Sam,Currently it is not possible for the application to fetch email from Shared email box. Please configure the mail server settings with a regular mailbox credential, so that you will be able to...
View ArticleRe : I can't get conversations to import
Dear Christopher,Could you please provide us with the details of the error message you get when you try to import the conversations, so that we can check and assist you further. You can provide these...
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Re : Problem with reply template
Hi,For SDP OnDemand Request ID/number need to be contained between "##" & "##" Ex: ##5## or ##323##.Number 323 or any number can be present in the subject line of the request and the same can be...
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Re : Assign to site in bulk - asset components
Hi Sven,Once again thanks for your continued suggestions and remarks with respect to the product.We have made a new release and it contains the feature "Assign to site in bulk - asset components". Hope...
View ArticleASSIGN TO SITE
Hallo, i have to different account forwarded to the default mail setted up on the free on demand system.I have 2 different sites.I would like to assign incoming tickets differently based on the...
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