Re : Domain Verification Failed
Hello,Please let us know your contact details and a convenient time so that we can have a call to check on this issue. You can send these details as an email to our support email address...
View ArticleRe : Projects - Accidentally deleted a big project
Hi Sven,We deeply apologise for the inconvenience. Our development team will analyze this requirement to highlight the delete buttons individually in the application.As per the current design, when a...
View ArticleScanning of vmware ESXi Hosts
In our SDP On-Premise version, the VMware ESXi Hosts were scanned with no problems. When scanning from SDP On-Demand, only the Virtual Machines are being scanned. The hosts come back as not being...
View ArticleSDP Notification: ERROR : Mail dropped
We are receiving a number of emails that are sporadic on which users replies to tickets will drop the email. Â Unless the user CC's a technician the mail is obviously inaccessible as it is deleted once...
View ArticleRe : SDP Notification: ERROR : Mail dropped
Hello Brad,In order to analyze this issue, please send an email to our support email address sdp-ondemand-support@manageengine.com along with your contact details, so that we can assist you...
View ArticleRe : Scanning of vmware ESXi Hosts
Hi Liam,Our development team is currently working on the ability to scan VMwares from the OnDemand application. This feature is currently in the development stage, we will provide you with more details...
View ArticleRe : Product name in use
Hello Sven,We have now released a hotfix, you will now be able to associate an already existing Product to the selected Vendor using "New Product" option in New Purchase Order. Please refer to the...
View ArticleRe : Date and time formatting in SDPOndemand
Hello Sven,We have now released a hotfix, we have now added the support for new date & time formats "MM-dd-yyyy", "dd-MM-yyyy", "yyyy-MM-dd", "MM-dd-yyyy HH:mm:ss", "dd-MM-yyyy HH:mm:ss" &...
View ArticleClik here to view.
Unable to merge
Guys,Me and my collegeau cannot merge tickets anymore. Following error pops up if we try to do so). It happens with all tickets, not specific ones.Can u take a look at it.With regards,Sven
View ArticleRe : Unable to merge
Hello Sven,Please goto the requests tab and reply to requests, if the to and cc address fields contain the same email address, it is not possible to merge those requests in the application. We...
View ArticleRe : Unable to merge
Hello Sven,We have now released an hotfix in which we have fixed this merge issue. Please check if you are able to merge requests now and do let us know if you need any further clarifications.Thanks...
View ArticleRe : Merging Assets
Is there a way to merge assets? I have some assets that have been in the system for a while and now when the system ran a scan, it created a new asset. This has happened for a number of assets and is...
View ArticleRe : Merging Assets
Hello Liam,Yes, you will be able to merge workstations using the reconcile option in the OnDemand application. Please goto the workstations list view page, click Actions-->Reconcile workstation.In...
View ArticleRe : Merging Assets
Hi Sriram,Thanks for getting back to me so quickly except that my issue is actually with printers and switches.Thanks,Liam
View ArticleClik here to view.
Consolidate / Merge Software into Single Entity
We have an SAP Crystal Reports Server that when scanned has added 1232 additional pieces of software in the Software list. I don't really care to see every singel file in SAP listed as a piece of...
View ArticleRe : Consolidate / Merge Software into Single Entity
Hi Liam,Please let us know whether the workstation is a windows or linux workstation from which these softwares were scanned. You can click on the software name to find the name of the workstation and...
View ArticleRe : Merging Assets
Hi Liam,Currently we do not have the option to merge those asset types in the application. Our development team will take this up and analyze the feasibility of implementing this option in the...
View ArticleRe : Single Sign On Connection with Azure AD
Can you give me any news about de integrarion between SDP on-Premise with Office 365 / Azure ADI have a Virtual Machine in Azure and I have a Azure AD.I need a similar function that the program have in...
View ArticleRe : Consolidate / Merge Software into Single Entity
Hi Ram,The machine is a 2012 Windows Server.Thanks,Liam
View ArticleNot able to see assets but able to see software
Hi Team,I have installed prob on domain controller also verified key as well. I have done domain scan but only able to see software but not able to see assets details.Also if I click on software I can...
View Article